Privacy Policy

Last updated: August 4, 2026

Solyra® Spooky Light ("we", "our", or "us") operates the website https://solyraspookylight.com. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from our site.

1. Personal Information We Collect

We collect various types of personal information to provide and improve our services to you. This may include:

Contact Information: Your name, email address, shipping address, billing address, and phone number.
Payment Information: Details necessary to process your payment, such as credit card numbers, debit card numbers, or other payment account information. Please note that we do not directly store full payment card details; these are securely processed by our third-party payment processors.
Order Information: Details about the products you purchase, transaction history, and order fulfillment status.
Device and Usage Information: Your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other diagnostic data.
Interaction Information: Any information you provide when you communicate with us, such as customer service inquiries or feedback.

2. How We Collect Your Information

We collect information through various methods:

Directly from You: When you create an account, place an order, subscribe to our newsletter, fill out forms, or communicate with us directly.
Automated Technologies: Through cookies, web beacons, and similar tracking technologies as you navigate our website.
Third-Party Services: From analytics providers, advertising networks, and payment processors who may share data with us in accordance with their own privacy policies.

3. Purpose of Data Collection

We use the collected information for the following purposes:

Order Fulfillment: To process and fulfill your orders, including shipping products, processing payments, and sending order confirmations.
Customer Service: To provide customer support, respond to your inquiries, and resolve issues.
Marketing and Promotions: To send you promotional offers, newsletters, and information about new products or services, where you have opted in to receive such communications.
Website Improvement: To analyze website usage, improve our website's functionality, and enhance your shopping experience.
Analytics: To understand how users interact with our website and services, using tools like Google Analytics.
Advertising and Targeting: To deliver targeted advertisements to you on our website and third-party platforms (e.g., Meta, TikTok, Snapchat) based on your browsing behavior and interests.
Security and Fraud Prevention: To protect our website and customers from fraudulent transactions and other illegal activities.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Third-Party Services That Receive Data

We share your personal information with third parties to help us provide our services and for the purposes outlined above. These third parties include:

Payment Processors: Such as Stripe, PayPal, or other secure payment gateways, to process your transactions. They receive necessary payment and billing information.
Shipping Carriers: Such as USPS, UPS, or other logistics providers, to deliver your orders. They receive your name, shipping address, and contact information.
Analytics Providers: Such as Google Analytics, to help us understand how our customers use the site. Google's use of this data is governed by the Google Analytics Terms of Service and Google's Privacy Policy.
Advertising Platforms: Such as Meta (Facebook/Instagram), TikTok, Snapchat, and Google Ads, to deliver targeted advertisements and measure the effectiveness of our campaigns. These platforms may collect data via tracking pixels or similar technologies on our site.
Customer Support Platforms: To manage customer inquiries and communications.
Service Providers: Other third-party vendors who perform services on our behalf, such as website hosting, data analysis, and email delivery.

We ensure that all third parties we engage with are committed to protecting your privacy and comply with relevant data protection laws.

5. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and for advertising purposes. Cookies are small data files stored on your device.

Strictly Necessary Cookies: Essential for the website to function correctly, enabling core functionalities like security, network management, and accessibility.
Performance Cookies: Collect information about how you use our website (e.g., pages visited, loading errors) to help us improve its performance.
Functionality Cookies: Remember choices you make (e.g., language preferences, region) and provide enhanced, more personal features.
Targeting/Advertising Cookies: Used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. These are often placed by advertising networks with our permission.

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

6. Data Retention Period

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically means we will retain your data for the duration of our relationship with you and for a reasonable period thereafter to maintain records, comply with legal obligations, and resolve disputes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to Access: You have the right to request a copy of the personal data we hold about you.
Right to Correction (Rectification): You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to Deletion (Erasure): You have the right to request that we delete your personal data under certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected).
Right to Object/Opt-Out: You have the right to object to our processing of your personal data for certain purposes, including direct marketing. You can opt-out of marketing communications by following the unsubscribe link in our emails.
Right to Data Portability: You have the right to request that we transfer your personal data to another organization, or directly to you, in a structured, commonly used, and machine-readable format.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.

To exercise any of these rights, please contact us at support@solyraspookylight.com. We may require you to verify your identity before processing your request.

8. Children's Privacy (COPPA Compliance)

Our website is not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Contact Information for Privacy Inquiries

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@solyraspookylight.com

10. How Policy Updates Are Communicated

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes.