Refund Policy
Effective as of: August 4, 2026
At Solyra® Spooky Light, we want you to be completely satisfied with your purchase of our "Solar Spooky Light" products. If you are not entirely happy, we offer a straightforward return and refund process under the following conditions:
1. 30-Day Return Window
You have 30 calendar days from the date your order was delivered to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Condition of Returned Items
For a full refund, items must be:
- Unused and in their original, new condition.
- In their original packaging, including all accessories, manuals, and components.
- Free from any signs of wear, damage, or alteration.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at support@solyraspookylight.com within the 30-day return window.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our team will review your request and, if eligible, issue you a Return Merchandise Authorization (RMA) number and provide detailed instructions on how to send back your item(s).
- Do not send your item back without an RMA number, as it may not be processed.
4. Refund Method and Timeline
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
5. Customer Responsibility for Return Shipping Costs
Unless the item is damaged or defective upon arrival (see Section 7), the customer is responsible for all return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
6. Non-Returnable Items
Certain types of items cannot be returned:
- Products that have been used, altered, or are not in their original condition.
- Items not in their original packaging.
- Personalized or custom-made items.
- Clearance or final sale items.
- Gift cards.
- Products that pose hygiene concerns if returned (e.g., certain personal care items, if applicable to future product lines).
7. Damaged or Defective Items
If you receive a "Solar Spooky Light" product that is damaged or defective, please contact us immediately at support@solyraspookylight.com within 7 days of delivery. To expedite the process, please include:
- Your order number.
- A description of the damage or defect.
- Photographs or videos clearly showing the issue.
Upon verification, we will offer you a free replacement or a full refund, including any original shipping costs. We will cover the cost of return shipping for damaged or defective items.
8. Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange a damaged or defective item for the same product, please contact us at support@solyraspookylight.com to arrange for a replacement, following the procedure outlined in Section 7.
9. Late or Missing Refunds
If you haven’t received a refund yet, please take the following steps:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank; there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@solyraspookylight.com.