Shipping Policy
Effective as of: August 4, 2026
Thank you for shopping with Solyra® Spooky Light! We are committed to delivering your "Solar Spooky Light" products efficiently and securely. Please review our shipping policy below:
1. Shipping Rates
We offer a flat rate shipping fee of $8.95 per order for all domestic and international shipments.
2. Processing Time
All orders are processed and prepared for shipment within 1-3 business days (Monday through Friday, excluding holidays) after your order is placed. You will receive an email notification with tracking information once your order has shipped.
3. Domestic Shipping
- Carriers: We primarily use USPS and UPS for domestic shipments within the United States.
- Estimated Delivery Time: Once shipped, domestic orders typically arrive within 5-10 business days.
- Tracking: A tracking number will be provided via email once your order ships, allowing you to monitor its progress.
4. International Shipping
- Estimated Delivery Time: International orders typically arrive within 10-25 business days after shipment, depending on the destination country and customs processing.
- Customs, Duties, and Taxes: Please be aware that international shipments may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the sole responsibility of the buyer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before placing an order.
- Tracking: A tracking number will be provided via email for international orders, though tracking visibility may vary once the package leaves the origin country.
5. Order Tracking
Once your order has been processed and shipped, a shipping confirmation email containing your tracking number will be sent to the email address provided at checkout. You can use this tracking number on the respective carrier's website (USPS or UPS) to monitor the status of your delivery.
6. Shipping Delays
While we strive to ensure timely delivery, Solyra® Spooky Light is not responsible for delays caused by shipping carriers, unforeseen weather conditions, natural disasters, or customs processing delays. We appreciate your understanding in such circumstances.
7. P.O. Box and APO/FPO Addresses
We support shipping to P.O. Box and APO/FPO addresses. Please note that these orders can only be shipped via USPS.
8. Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact our customer support team at support@solyraspookylight.com within 7 days of the expected delivery date for lost packages, or within 7 days of delivery for damaged items. Please provide your order number and any relevant details, including photos of damaged items/packaging. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a suitable resolution.
9. No Shipping to Restricted Countries
Solyra® Spooky Light reserves the right to refuse shipping to certain countries or regions due to legal restrictions, logistical challenges, or high fraud risk. If your country is on a restricted list, you will be notified during the checkout process or shortly after placing your order, and a full refund will be issued.